State Administration for Industry & Commerce Released the Opinion on Reinforcing Consumer Protection via 12315

The State Administration for Industry & Commerce recently issued the Opinion on Reinforcing Consumer Protection via 12315, which is the consumer complaint hotline and website, requiring administrations for industry &commerce and market inspection authorities at all levels to smooth the complaint channels, improve consumer protection efficiency, promote social governance, build safe consumption environment, and improve organizational leadership to ensure consumer protection.

(Source: SAIC website)